Return & Exchange Policy
At ENAAY, we want you to love every product you purchase from us. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the terms below.
Please read this policy carefully before placing your order.
1. Return & Exchange Window
We accept eligible return and exchange requests within 7 days from the date of delivery of the order.
Requests received after 7 days from the date of delivery may not be accepted.
To initiate a return or exchange, please contact our customer service team with your order details and the reason for your request.
2. Eligibility for Return & Exchange
To be eligible for a return or exchange, the product must:
- Be unused and unworn.
- Be unwashed and free from any signs of use.
- Be in the same condition as received.
- Have all original tags and labels attached.
- Be returned in its original packaging, wherever applicable.
- Not have any stains, damage, alterations, perfume/deodorant marks, or other signs of wear.
- Be accompanied by valid order details or proof of purchase.
All returned products are subject to inspection and quality verification by ENAAY before a return or exchange is approved.
3. Exchange Policy
We offer exchanges for eligible products, subject to availability.
Exchanges may be requested primarily for size-related issues. The replacement product must be of the same product/style, subject to availability.
If the requested size is unavailable, we may offer an alternative resolution at our discretion.
Please note that an exchange request does not guarantee availability of the requested size or product.
4. Products Not Eligible for Return or Exchange
The following products may not be eligible for return or exchange:
- Products that have been worn, washed, ironed, altered, or otherwise used.
- Products without original tags or packaging.
- Products that are damaged after delivery due to customer handling or use.
- Products with stains, odour, marks, or other signs of use.
- Products purchased under specific sale, promotional, clearance, or special-offer conditions where the product page or offer clearly states that returns/exchanges are not applicable.
- Any product specifically identified as non-returnable or non-exchangeable at the time of purchase.
For products purchased under promotional or sale offers, please check the applicable product or offer terms before placing your order.
5. Damaged, Defective or Incorrect Product
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Significantly different from the product ordered
please contact our customer service team within 7 days of delivery.
We may request photographs or videos of the product, packaging, shipping label, and other relevant details to verify the issue.
After reviewing the complaint and completing the necessary quality check, ENAAY will determine the appropriate resolution, which may include a replacement, exchange, return, or refund, as applicable.
6. Return & Exchange Approval
Once we receive the returned product, it will be inspected by our team.
A return or exchange will be processed only after the product passes our quality inspection and meets the eligibility requirements mentioned in this policy.
If the returned product does not meet the required conditions, ENAAY reserves the right to reject the return or exchange request.
7. Refunds
If your return is approved and a refund is applicable, the refund will be processed in accordance with our Refund and Cancellation Policy.
Approved refunds may take up to 10 days to be processed, as stated in our Refund and Cancellation Policy.
The actual time for the amount to reflect in your account may also depend on your payment method, bank, or payment service provider.
For more information, please refer to our Refund and Cancellation Policy.
8. Cancellation of Orders
Order cancellation is governed by our Refund and Cancellation Policy.
Please refer to the Refund and Cancellation Policy for applicable cancellation conditions and timelines.
9. Return/Exchange Request Process
To request a return or exchange:
- Contact ENAAY customer support within 7 days of delivery.
- Provide your order number and the details of the product.
- Clearly mention whether you are requesting a return or exchange.
- Provide photographs or other information if requested by our customer service team.
- Follow the return instructions provided by ENAAY.
- Ensure that the product is securely packed and returned in its original condition.
- Once the product is received, it will undergo a quality inspection.
- After successful verification, the applicable return, exchange, or refund will be processed.
10. Important Conditions
- Raising a return or exchange request does not automatically mean that it has been approved.
- All returned products are subject to quality inspection.
- Products must be returned in the same condition in which they were received.
- ENAAY reserves the right to reject requests that do not meet the eligibility requirements.
- In case of any discrepancy between the product condition and the information provided in the return request, the final decision will be made after inspection.
- Return and exchange availability may depend on the product category and the terms applicable at the time of purchase.
11. Contact Us
For any return, exchange, damaged product, defective product, or incorrect product related queries, please contact the ENAAY customer service team through our Contact Us page.
Please keep your order number available when contacting us so that we can assist you quickly.
Related Policies
ENAAY reserves the right to modify or update this Return & Exchange Policy from time to time. Any changes will be published on this page and will be effective from the date of publication.