Welcome to ENAAY. These Terms and Conditions govern your access to and use of enaay.com and your purchase of products from ENAAY FASHION PRIVATE LIMITED.
By accessing, browsing, registering on, or purchasing products through our website, you agree to be bound by these Terms and Conditions and the policies referenced below.
1. About ENAAY
The website enaay.com is owned and operated by:
ENAAY FASHION PRIVATE LIMITED
Purnima Platina, IAS Layout, Kasavanahalli
Bangalore - 560035, Karnataka, India
For customer support:
Phone: +91 9109 161600
Email: support@enaay.com
2. Acceptance of Terms
By using enaay.com, you confirm that you have read, understood, and agreed to these Terms and Conditions and our related policies.
If you do not agree with these Terms and Conditions, please do not use the website or place an order through enaay.com.
3. Eligibility
By using this website or placing an order, you represent that the information you provide is accurate and that you are legally capable of entering into a binding contract under applicable law.
If you are using the website on behalf of another person or entity, you confirm that you have the authority to accept these Terms on their behalf.
4. Website Use
You agree to use enaay.com only for lawful purposes and in accordance with these Terms and applicable laws of India.
You must not:
- Use the website for any unlawful, fraudulent, or unauthorised purpose.
- Attempt to gain unauthorised access to the website, servers, systems, or accounts.
- Interfere with the security, functionality, or operation of the website.
- Use automated systems, bots, crawlers, or similar tools to access or extract website content without our prior written permission.
- Copy, reproduce, distribute, modify, or commercially exploit website content without permission.
- Submit false, misleading, or fraudulent information.
- Use another person's account or payment information without authorisation.
5. Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, sizes, specifications, prices, and other information displayed on enaay.com are accurate and up to date.
However, colours displayed on electronic screens may vary slightly from the actual product depending on your device, display settings, lighting, and other factors.
Minor variations in colour, texture, printing, stitching, measurements, or appearance may occur as part of the manufacturing and finishing process.
Product availability is subject to change without prior notice.
6. Product Pricing
All product prices displayed on enaay.com are in Indian Rupees (INR), unless otherwise stated.
Applicable taxes and other charges, where required, will be displayed during the purchase process.
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
Although we take reasonable care to maintain accurate pricing information, technical or system errors may occasionally result in an incorrect price being displayed.
If an order has been placed at an incorrect price due to an obvious technical or system error, ENAAY reserves the right to cancel the affected order and provide an appropriate refund where payment has already been received.
7. Orders
When you place an order through enaay.com, you are making an offer to purchase the selected products subject to these Terms and Conditions.
After placing an order, you will receive an order confirmation or acknowledgement. This does not necessarily mean that the order has been accepted or dispatched.
An order is considered accepted when ENAAY confirms the order for processing.
ENAAY reserves the right to cancel or decline an order in exceptional circumstances, including product unavailability, pricing or system errors, payment issues, suspected fraud, incorrect information, or circumstances preventing fulfilment.
8. Payment
ENAAY currently accepts the payment methods displayed during checkout.
Payments may be processed through third-party payment service providers. ENAAY does not store your complete payment card details on its own systems.
You agree to provide accurate and valid payment information and confirm that you are authorised to use the payment method provided.
9. Order Cancellation
Orders may be cancelled before dispatch, subject to the conditions described in our Refund & Cancellation Policy.
Once an order has been dispatched or handed over to our logistics partner, cancellation may no longer be possible.
For complete cancellation and refund information, please refer to our Refund & Cancellation Policy.
10. Shipping and Delivery
Orders are shipped within India using our logistics and courier partners.
Delivery timelines, dispatch information, shipping charges, tracking, delayed deliveries, and other delivery conditions are described in our Shipping Policy.
ENAAY is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, public holidays, government restrictions, courier network issues, or incorrect delivery information provided by the customer.
11. Returns, Exchanges and Refunds
Returns and exchanges are governed by our Return & Exchange Policy.
Refunds and order cancellations are governed by our Refund & Cancellation Policy.
Please review these policies before placing an order.
12. Intellectual Property
Unless otherwise stated, all content available on enaay.com, including but not limited to text, product descriptions, photographs, graphics, logos, trademarks, designs, layouts, icons, videos, and other materials, is owned by or licensed to ENAAY FASHION PRIVATE LIMITED and is protected by applicable intellectual property laws.
You may access and use website content for personal, non-commercial purposes in connection with shopping on enaay.com.
You may not reproduce, distribute, modify, publish, transmit, sell, licence, create derivative works from, or commercially exploit our content without prior written permission.
13. Trademarks
ENAAY and related brand names, logos, marks, designs, and identifiers are the property of ENAAY FASHION PRIVATE LIMITED or their respective owners.
No right or licence to use any trademark or brand element is granted through your use of this website.
14. Third-Party Services and Links
ENAAY may use third-party service providers to support website operations, payment processing, analytics, shipping, communication, marketing, customer support, and other business functions.
The website may also contain links to third-party websites or services.
Third-party services and websites are governed by their own terms and privacy policies. ENAAY is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
15. User Information
You agree that information provided by you while creating an account, placing an order, contacting us, subscribing to communications, or using our website will be accurate and complete.
You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.
Please notify us promptly if you believe your account has been accessed without authorisation.
16. Reviews and User-Generated Content
If you submit reviews, comments, photographs, feedback, or other content to ENAAY, you represent that you have the right to submit that content and that it does not violate any applicable law or third-party rights.
By submitting content, you grant ENAAY a non-exclusive, royalty-free licence to use, reproduce, display, publish, and distribute that content for legitimate business and marketing purposes, subject to applicable law.
ENAAY reserves the right to remove content that is unlawful, misleading, abusive, defamatory, obscene, fraudulent, or otherwise inappropriate.
17. Promotions and Discounts
Promotional offers, discount codes, coupons, and special campaigns may be subject to additional terms and conditions.
Unless specifically stated otherwise:
- Promotional offers cannot be combined with other offers.
- Discount codes cannot be exchanged for cash.
- Offers may be subject to product, quantity, customer, or time limitations.
- ENAAY reserves the right to withdraw or modify an offer where permitted by law.
18. Disclaimer
We make reasonable efforts to keep enaay.com available and accurate. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
To the extent permitted by applicable law, ENAAY shall not be responsible for losses resulting solely from temporary website unavailability, technical interruptions, third-party service failures, or events beyond our reasonable control.
Nothing in these Terms excludes or limits any consumer rights or remedies that cannot lawfully be excluded or limited under applicable Indian law.
19. Force Majeure
ENAAY shall not be responsible for delays or failure to perform obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, government actions, epidemics, transportation disruptions, labour disruptions, internet or telecommunications failures, or third-party service interruptions.
20. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless ENAAY FASHION PRIVATE LIMITED, its officers, employees, representatives, and service providers from claims, losses, liabilities, or expenses arising from your unlawful use of the website, violation of these Terms, fraud, or infringement of third-party rights.
This clause does not limit any rights or remedies available to consumers under applicable law.
21. Privacy
Your use of enaay.com is also governed by our Privacy Policy, which explains how we collect, use, disclose, retain, and protect personal data.
22. Consumer Protection and Applicable Law
These Terms and Conditions are governed by the laws of India.
Nothing in these Terms is intended to restrict or waive any statutory consumer rights or remedies available under applicable Indian law.
Any dispute will first be addressed through our customer support and grievance-redressal process. Where a dispute cannot be resolved through that process, it may be addressed before the appropriate forum or court having jurisdiction under applicable law.
23. Grievance Redressal
For complaints relating to products, orders, payments, delivery, returns, refunds, exchanges, or other consumer matters, you may contact our Grievance Officer using the details below.
Grievance Officer
Name: Avinash Jain
Designation: Grievance Officer
Company: ENAAY FASHION PRIVATE LIMITED
Email: support@enaay.com
Phone: +91 9109 161600
Address: Purnima Platina, IAS Layout, Kasavanahalli, Bangalore - 560035, Karnataka, India
Customer Support Hours:
Monday - Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 5:00 PM
Consumer grievances will be acknowledged and addressed within the timelines prescribed under applicable law.
24. Changes to These Terms
ENAAY may update these Terms and Conditions from time to time to reflect changes in our business, services, website, or applicable legal requirements.
The updated version will be published on this page. Your continued use of enaay.com after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by law.
25. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
ENAAY FASHION PRIVATE LIMITED
Purnima Platina, IAS Layout, Kasavanahalli
Bangalore - 560035, Karnataka, India
Phone: +91 9109 161600
Email: support@enaay.com