At ENAAY, we are committed to delivering your orders safely and efficiently across India. This Shipping Policy explains how orders placed through enaay.com are processed, dispatched, tracked, and delivered.
1. Shipping Across India
ENAAY currently offers standard shipping for orders placed within India.
Orders are shipped through our logistics and courier partners using a shipping aggregation platform. The courier partner assigned to an order may vary depending on the delivery location, serviceability, availability, and other operational factors.
2. Order Processing and Dispatch
Orders are generally processed and prepared for dispatch after successful confirmation of the order and payment.
Orders are normally dispatched within 1-2 days from the date of order confirmation, subject to product availability, payment confirmation, address verification, and other operational circumstances.
During sales, promotional campaigns, holidays, unforeseen operational situations, or periods of unusually high order volumes, dispatch may take longer than usual.
3. Delivery Time
Delivery timelines may vary depending on the delivery address, serviceability of the destination, courier availability, weather conditions, public holidays, and other factors.
The estimated delivery date, where available, may be communicated during checkout or through the order confirmation and shipping updates.
Delivery estimates are indicative and may change due to circumstances beyond ENAAY's reasonable control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Shipping charges may vary depending on the order value, delivery location, applicable promotional offers, and other shipping conditions.
Any applicable shipping charges will be clearly communicated before the order is placed.
5. Order Tracking
Once your order has been dispatched, tracking information may be shared with you through the email address, phone number, or other contact information provided during checkout.
You can use the tracking information provided by ENAAY to monitor the status of your shipment.
6. Delivery Address
Orders will be delivered to the shipping address provided by the customer at the time of checkout.
Please ensure that your name, address, city, state, PIN code, and contact number are accurate before completing your order.
ENAAY may not be responsible for delivery delays, failed delivery, or additional charges resulting from incorrect, incomplete, or inaccurate address or contact information provided by the customer.
7. Delayed Delivery
Although we work with our logistics partners to deliver orders within the estimated timeframe, delivery may sometimes be delayed due to circumstances beyond our reasonable control.
These circumstances may include:
- Severe weather conditions.
- Natural disasters.
- Public holidays or regional closures.
- Transportation disruptions.
- Operational or network issues with courier partners.
- Incorrect or incomplete delivery information.
- Government restrictions or regulatory requirements.
- Unexpected increases in shipping volume.
If your order is delayed significantly, please contact our customer support team with your order number and we will assist you in checking the shipment status.
8. Failed Delivery Attempts
If a courier partner is unable to deliver your order because the recipient is unavailable, the address is incorrect, the contact number is unreachable, or for another delivery-related reason, the courier partner may make additional delivery attempts or initiate a return-to-origin process according to its operational procedures.
Please ensure that someone is available to receive the shipment at the delivery address and that the contact details provided during checkout are correct.
9. Returned or Undelivered Shipments
If an order is returned to ENAAY because of an incorrect address, repeated failed delivery attempts, refusal of delivery, or another customer-related reason, we may contact you to determine whether the order can be re-shipped.
Additional shipping charges may apply for re-shipping an order where the return or failed delivery resulted from information or actions attributable to the customer.
Where an order is returned to ENAAY and a refund is applicable, the refund will be handled in accordance with our Refund & Cancellation Policy.
10. Damaged Package at Delivery
If the outer packaging appears visibly damaged, opened, or tampered with at the time of delivery, please inspect the package carefully before accepting it where possible.
If the product inside is damaged or there is any issue with your order, please contact ENAAY customer support within 7 days of delivery and provide photographs or videos of the package and product when requested.
For complete eligibility and resolution procedures, please refer to our Return & Exchange Policy.
11. International Shipping
ENAAY currently focuses on shipping orders within India.
International shipping availability, if introduced in the future, will be governed by the shipping terms, charges, customs requirements, duties, taxes, and delivery conditions applicable at that time.
12. Contact Us
If you have any questions about shipping, delivery, tracking, or a delayed shipment, please contact us:
ENAAY FASHION PRIVATE LIMITED
Purnima Platina, IAS Layout, Kasavanahalli
Bangalore - 560035, Karnataka, India
Phone: +91 9109 161600
Email: support@enaay.com
Customer Support Hours:
Monday - Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 5:00 PM